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TSN | Help | FAQ

FAQ

Quickly find answers to your questions about our digital services

1

Account and Billing

2

Devices and Platforms

3

Plans and Bundles

4

Content

5

TSN+

6

Troubleshooting

7

Blackouts

8

Other

Account and Billing


Account Settings

How can I stream TSN if I do not subscribe through a TV provider? ▼
    A TSN streaming subscription is available for purchase directly by all Canadians at tsn.ca/subscribe or through in-app purchase in the TSN app on select platforms. Signing up is easy, click here to review pricing options. Should you decide to cancel, note that there are no refunds, but you will continue to enjoy TSN until the end of the billing period in which you cancel. Once you have signed up, TSN can be watched on your computer, mobile device and also on your connected TV via Android TV, Apple TV, Samsung Smart TV, LG Smart TV, Roku, Hisense VIDAA, and Amazon Fire TV Stick. A full list of platforms to watch TSN is available in the Devices and Platforms section.
I currently access TSN using my TV provider username and password, do I need to create a new TSN account? ▼
    If you currently access TSN through your TV Service provider login, you can continue to do so. After you select “Sign In”, click on the tab titled “I am a TV Subscriber”.
I purchased a TSN subscription at TSN.ca/Subscribe. Do I have to update my billing information if it changes? ▼
    To ensure uninterrupted access to TSN, please keep your billing information up to date through the Account Management portal. TSN participates in the ABU/VAU account billing updater service so if your credit card issuer notifies our payment processor of changes to your credit card information, your card details may be updated automatically. For more information, and to find out if your credit card issuer participates in the account billing updater service, please contact your credit card issuer directly.
How can I make changes to my TSN subscription on Bell’s Streaming from Bell Canada? ▼
    To make changes to your subscription on Bell’s Streaming, please log in to MyBell and make changes through “Manage my Subscriptions”. If you have any concerns, please visit https://support.bell.ca/Subscriptions.
Who should I contact for more support on my TSN subscription through Bell’s Streaming? ▼
Cancellation & Refunds

How do I cancel my TSN subscription if I have purchased it directly from TSN? ▼
  • Log into your Account here
  • Go to Manage Subscription.
  • Click on the Subscriptions tab.
  • Scroll down and select Cancel Subscription.
  • Enter the reason for cancellation and click, Yes, Cancel. You will receive a confirmation email of your cancellation.

    You will continue to enjoy TSN until the end of the billing period in which you cancel. If you have cancelled TSN, your credit card will not be charged on the next billing date.

    If you pay for your subscription by in-app purchase, you can cancel your subscription directly with the provider.
  • If you subscribed through Google in-app purchase, click here
  • If you subscribed through Apple in-app purchase, click here
  • If you subscribed through Roku in-app purchase, click here
Will I get a refund if I cancel my TSN subscription if I have purchased it directly from TSN? ▼
    You will always be able to enjoy your subscription until the end of your current billing period, no matter when you cancel. TSN does not provide refunds.

Devices and Platforms


General

What are the devices and platforms where I can stream TSN? ▼
    TSN content is available on the TSN app or on TSN.ca (as applicable) on the following devices and platforms:
  • iPad and iPhone running iOS 16+ with AirPlay
  • Android tablets and smartphones running version 8.0+
  • Samsung Smart TV 2019 and above
  • Apple TV, tvOS 16+
  • LG Smart TV, 2020 and later
  • Roku TV and streaming players
  • Amazon Fire TV Stick
  • Android TV
  • Xbox
  • Hisense & Toshiba Smart TVs using VIDAA U6+ OS

    TSN does not support video playback of live content via web browsers on your mobile device. To access TSN on your mobile device, please download the TSN app.
Can I watch TSN on more than one device at a time? ▼
    Yes. You can stream TSN concurrently on up to two devices. Additionally, if you subscribe to TSN through a TV provider, you can also watch content via your household’s set top box at the same time.
How can I watch TSN on my computer? ▼
Do I need a specific web browser to access TSN.ca? ▼
    Streaming content on the TSN website will work on the most up-to-date versions of Internet Explorer, FireFox, Chrome, Safari, and Edge. Visit the browser’s home page that you want to update. Steps to download:
Do I need to disable my anti-virus software or any firewalls in order to access TSN.ca on my computer? ▼
    TSN operates using commonly accessible web protocols (HTTP, HTTPS) on standard ports for which most firewalls will allow access. If you have custom security in place, it may affect the ability of TSN to properly function. If you have installed a firewall at home, simply accept the request from your firewall asking if it’s okay to access TSN. To make TSN an exception to your computer’s firewall, go to your Internet service provider’s online Help section and follow the instructions. For firewalls at work, you will need to contact your company’s Information Technology department.

    If you require additional assistance, please contact us at 1-833-TSN-HELP (876-4357), tweet @TSNHelp, or chat with us.
How can I watch TSN on my mobile device or tablet? ▼
    To watch TSN from your mobile device or tablet, simply download the TSN app from either the Canadian Apple App StoreTM, or the Canadian Google PlayTM Store.
Will streaming content on the TSN app or on TSN.ca on my mobile device use my cellular data plan? ▼
    Streaming content on the TSN app on your mobile device via Wi-Fi will count against your Internet data plan when used at home, but not your cellular data plan. If you are using a free Wi-Fi network outside the home, streaming content on the TSN app will not count to your home Internet data plan or your cellular data plan. If you stream content on the TSN app using your cellular data, it will count towards your mobile data plan.
Will streaming content on the TSN app or TSN.ca consume my monthly Internet bandwidth allocation? ▼
    Watching content on the TSN app or through the TSN website on any device connected to your home network or Wi-Fi will consume bandwidth, similar to other streaming services.
How can I watch TSN on my connected TV? ▼
    The TSN app is available through participating connected TVs, internet-connected set-top boxes, and streaming sticks. This includes eligible Android TV, Apple TV, LG Smart TV, Roku TV, Hisense VIDAA, Samsung SmartTVs, and Amazon Fire TV Stick. A full list can be found in Devices and Platforms. TSN can also be cast from your device to a television or set top box which supports Airplay and Chromecast.
Does TSN support AirPlay? ▼
    Yes, the TSN app allows you to AirPlay live streams. However, on-demand content is not currently supported on AirPlay.
Does TSN support Chromecast? ▼
    Yes, the TSN app allows you to Chromecast both live streams and on-demand content.

Watch on Apple TV

How do I find the TSN app on my Apple TV? ▼
    Go to the App store on your Apple TV, and select TSN to download the app to your device. Make sure your country region is set to Canada to access the Canadian store.
What Apple TV devices can support the TSN app? ▼
    The TSN app is supported on Apple TV tvOS Version of 16.0+.
How do I sign in and activate my TSN or TSN+ account on my Apple TV? ▼
  • Launch the TSN app on your device and select any video to play or go to the profile icon on the top right and select the Sign In button.
  • Go to www.tsn.ca/activate on your PC or mobile device and enter the activation code that has been displayed on your television.
  • Choose the "New subscriber" or “Already a subscriber”, sign in option as applicable.
  • Follow the on-screen instructions to complete the subscription or sign-in process.
  • Once complete, you should see a 'Success!' message on your browser.
  • Return to your television and begin enjoying TSN or TSN+ on your Apple TV!
I have questions about my Apple TV. Where can I get help? ▼

Watch on Xbox One

How do I activate my TSN or TSN+ account on my Xbox One? ▼
  • Launch the TSN app on your device and select any video to play or go to the profile icon on the top right and select the Sign In button.
  • Go to www.tsn.ca/activate on your PC or mobile device and enter the activation code that has been displayed on your television.
  • Choose the "New subscriber" or “Already a subscriber”, sign in option as applicable.
  • Follow the on-screen instructions to complete the subscription or sign-in process.
  • Once complete, you should see a 'Success!' message on your browser.
  • Return to your television and begin enjoying TSN or TSN+ on your Xbox One!
How do I watch TSN or TSN+ on my Xbox One? ▼
    On Xbox One, go to the “Store” page and select “Apps” from the categories on the right. If you don’t see the app in the list of suggested apps, search for TSN. Select the icon, click on “Get it FREE” and confirm to download the TSN app.
I have questions about my Xbox One. Where can I get help? ▼
    For general questions about Xbox One, including LIVE account help and setting up your kinect, please visit www.xbox.com/support.

Watch on Samsung Smart TV

How do I watch TSN or TSN+ on my Samsung Smart TV or blu-ray player?? ▼
  • Press the Home button on your Smart Remote, then navigate to Apps.
  • Search for the TSN app, press the Select button, then move to the detailed information screen.
  • Select Install.
  • If you press Open, the app will open immediately.
What Samsung devices can support the TSN app? ▼
    The TSN app is supported on all Samsung Smart TVs and blu-ray players manufactured in 2019 or later. If the TSN app isn’t already available in your app list, you can find it in the Canadian Samsung Smart Hub.

    If you cannot find the TSN app or are experiencing issues with the Samsung Smart Hub store call Samsung support at 1-888-899-7609 or go to https://www.samsung.com/ca/support/contact/.
How do I activate my TSN or TSN+ account on a Samsung Smart TV or blu-ray player? ▼
  • Launch the TSN app on your device and select any video to play or go to the profile icon on the top right and select the Sign In button.
  • Go to www.tsn.ca/activate on your PC or mobile device and enter the activation code that has been displayed on your television.
  • Choose the "New subscriber" or “Already a subscriber”, sign in option as applicable.
  • Follow the on-screen instructions to complete the subscription or sign-in process.
  • Once complete, you should see a 'Success!' message on your browser.
  • Return to your television and begin enjoying TSN or TSN+ on your Samsung Smart TV!
I can no longer access the TSN app on my Samsung device ▼
    Due to technical limitations, as of August 29th, 2022, the TSN app will no longer be supported on the older versions of Samsung Orsay and some Tizen models, and will cease to function. Click here for more information.

Watch on LG Smart TV

How do I find the TSN app on my LG TV? ▼
  • Press the Home button on the remote control.
  • LG Content Store will launch.
  • Search for the TSN app then press Install.
  • When the installation is complete, you can run the app immediately.
How do I sign in and activate my TSN or TSN+ account on my LG TV? ▼
  • Launch the TSN app on your device and select any video to play or go to the profile icon on the top right and select the Sign In button.
  • Go to www.tsn.ca/activate on your PC or mobile device and enter the activation code that has been displayed on your television.
  • Choose the "New subscriber" or “Already a subscriber”, sign in option as applicable.
  • Follow the on-screen instructions to complete the subscription or sign-in process.
  • Once complete, you should see a 'Success!' message on your browser.
  • Return to your television and begin enjoying TSN or TSN+ on your LG TV!
What LG devices can support the TSN app? ▼
    The TSN app is supported on all LG Smart TVs manufactured in 2020 or later.
I have questions about my LG TV, where can I get help? ▼

Watch on Roku

How do I find the TSN app on my Roku? ▼
  • Press the Home button on the remote.
  • Go to Streaming Channels, Search Channels and type in TSN.
  • Select the app and then select Add channel.
  • Select OK to finish, when the installation is complete, you can run the app immediately.
How do I sign in and activate my TSN or TSN+ account on my Roku? ▼
  • Launch the TSN app on your device and select any video to play or go to the profile icon on the top right and select the Sign In button.
  • Go to www.tsn.ca/activate on your PC or mobile device and enter the activation code that has been displayed on your television.
  • Choose the "New subscriber" or “Already a subscriber”, sign in option as applicable.
  • Follow the on-screen instructions to complete the subscription or sign-in process.
  • Once complete, you should see a 'Success!' message on your browser.
  • Return to your television and begin enjoying TSN or TSN+ on your Roku!
I have questions about my Roku, where can I get help? ▼

Watch on Amazon Fire TV Stick

How do I find the TSN app on my Amazon Fire TV Stick? ▼
  • Use the main menu on your Fire TV to search for TSN.
  • Select the TSN app
  • Select Get to start your download, when the installation is complete, you can run the app immediately.
How do I sign in and activate my TSN or TSN+ account on my Amazon Fire TV Stick? ▼
  • Launch the TSN app on your device and select any video to play or go to the profile icon on the top right and select the Sign In button.
  • Go to www.tsn.ca/activate on your PC or mobile device and enter the activation code that has been displayed on your television.
  • Choose the "New subscriber" or “Already a subscriber”, sign in option as applicable.
  • Follow the on-screen instructions to complete the subscription or sign-in process.
  • Once complete, you should see a 'Success!' message on your browser.
  • Return to your television and begin enjoying TSN or TSN+ on your Amazon Fire TV Stick!
I have questions about my Amazon Fire TV Stick, where can I get help? ▼
    For general questions or help with your Amazon Fire TV Stick, please click here.

    Watch on Android TV

    How do I find the TSN app on my Android TV? ▼
    • From the Android TV Home screen, scroll to \"Apps.\"
    • Select the Google Play Store app.
    • Search for TSN
    • Select the app and follow the on-screen instructions.
    How do I sign in and activate my TSN or TSN+ account on my Android TV? ▼
    • Launch the TSN app on your device and select any video to play or go to the profile icon on the top right and select the Sign In button.
    • Go to www.tsn.ca/activate on your PC or mobile device and enter the activation code that has been displayed on your television.
    • Choose the "New subscriber" or “Already a subscriber”, sign in option as applicable.
    • Follow the on-screen instructions to complete the subscription or sign-in process.
    • Once complete, you should see a 'Success!' message on your browser.
    • Return to your television and begin enjoying TSN or TSN+ on your Android TV!
    I have questions about my Android TV, where can I get help? ▼
      For general questions or help with your Android TV, please click here

    Plans and Bundles


    About Plans

    I don’t live in Canada. Can I subscribe to TSN? ▼
      No. TSN is not available for subscription or use outside Canada.
    Does TSN or TSN+ require subscribers to purchase any additional equipment? ▼
      See “Which devices and platforms does TSN support?” above for more information.

    About Bundles

    What are the different bundles available? ▼
      Bundle plans include subscription options to Crave, TSN and RDS that allow you to save compared to purchasing them separately. Choose the bundle that is perfect for you and get access to more content for less.
    TSN Bundles:
    • Crave Standard With Ads & TSN
    • Crave Premium & TSN
    • Crave Standard With Ads & TSN & RDS
    • Crave Premium & TSN & RDS
      Visit tsn.ca/subscribe for pricing and more details. *Please note: If you have a subscription through your TV or mobile provider, please contact them directly to learn more about the products they offer.
    What content can I watch with bundles? ▼
    • TSN - Over 30k annual hours of live sports and analysis on both TSN, TSN+, covering NFL, Redzone, NBA, NHL and more.
    • RDS - Live sports and analysis on RDS, covering NHL, NFL, Redzone, NBA, and more.
    • Crave Premium - Watch all exclusive HBO content, the latest blockbusters, hit series and Crave Originals.
    • Crave Standard With Ads - Watch exclusive HBO content, the latest blockbusters, hit series and Crave Originals. Content is ad-supported with a limited number of titles unavailable due to licensing restrictions.

      Note: The Crave Standard plan is not available in bundles.
    Can I watch all bundle content on the same app? ▼
      Because each subscription is a standalone service, you will need to download and watch content using separate apps for Crave, TSN and RDS. For more information about supported platforms, visit Crave, TSN or RDS.
    How do I bundle as an existing TSN or Craver user? ▼
      You can subscribe to bundles through Crave or TSN. All eligible bundles will be available for you to select. Once you’re subscribed to a bundle plan, you can access content by signing in to Crave, TSN and/or RDS with your Bell Media account.
      You can visit your account to make further changes.
    How do I bundle as a new TSN user? ▼
      You can subscribe to bundles through TSN. You will need to create a Bell Media account before selecting a bundle. Once you’re subscribed to a bundle plan, you can access content by signing in to Crave, TSN and/or RDS with your Bell Media account.
    Can I bundle if I’m subscribed through a TV or mobile provider? ▼
      TSN bundles are not currently sold through TV or mobile providers. If you have a subscription through a third-party provider, please contact them directly to learn more about the products they offer.
    Can I bundle if I am subscribed through an IAP partner (Apple, Google, Roku etc.)? ▼
      TSN bundles are not currently sold through in-app purchase (IAP) partners. You can manage your TSN subscription in the partners subscription management environment.
    Can I bundle if I have an annual plan? ▼
      Bundles are only available as monthly subscriptions. If you are on an annual plan and would like to purchase a bundle, you can do so after your annual plan expires.
    Can I bundle existing subscriptions? ▼
      If you currently have monthly plans for Crave, TSN and/or RDS, you can bundle your subscriptions and save. Please contact us so we can assist you.
    Will I receive a refund for my current plan if I purchase a bundle? ▼
      Yes, you will be refunded for the unused duration of your billing cycle on your existing subscriptions at the time of your bundle purchase. You will stay on the same billing cycle if you purchase a new bundle and only pay a prorated amount of the bundle from the date of purchase to your usual billing date.
    How do I cancel my bundle subscription? ▼
      To cancel your bundle subscription:
    • Visit your account on crave.ca or tsn.ca. It can be accessed from the user icon at top right corner of home page.
    • Select Subscriptions.
    • Select “Manage” next to your bundle.
    • From the Manage Plan page, select “Change or Cancel Plan”.
    • Select Cancel Plan under your bundle.
    • Follow the steps until you see the confirmation page.

      Note: Cancelling your Crave subscription will also cancel your add-on subscriptions.
    How do I cancel only one of my bundled subscriptions? ▼
      To cancel one of your bundled subscriptions:
    • Visit your account on crave.ca or tsn.ca. It can be accessed through the user icon at top right corner of home page.
    • Select Subscriptions.
    • Select “Manage” next to your bundle.
    • From the Manage Plan page, select “Change or Cancel Plan”.
    • Select the standalone monthly plan that you would like to keep
    • Follow the steps until you see the confirmation page.

    Content


    Schedule & Programming

    Where can I find TSN’s schedule? ▼
      For TSN’s latest broadcast schedules, visit TSN.ca/Live/Schedule. You can also always check our official X account for the latest Program Alerts in case of delays or last minute program changes.
    I’m looking for a specific event or sport. Where can I find a schedule for that? ▼
      From the ‘SPORTS’ drop down menu, select the sport or league you are looking for. The specific event broadcast schedule is typically posted at the bottom of each sport’s respective page.
    The schedule online is different than the one on my TV guide. Which one is correct? ▼
      Our online schedule tends to be the most up-to-date, and is the best reference for what is airing on TSN, as it is updated automatically. You can also always check our official X account for the latest Program Alerts in case of delays or last-minute program changes.
    The program that I want to watch is not on. What do I do? ▼
      Check our official X account to see if the feed has changed or the program is delayed, or reference our online schedule. Also, double-check to ensure you are watching the correct feed.
    What NHL hockey airs on TSN? ▼
      TSN owns regional broadcast rights to a package of Winnipeg Jets, Toronto Maple Leafs, Ottawa Senators, and Montreal Canadiens regular season games.

      These games are aired within each team’s designated broadcast region, as defined by the NHL. If you are receiving a blackout message during a Jets/Leafs/Sens/Habs game on TSN, then you live outside the teams’ respective territory, as defined by the NHL.
    How do I watch a Jets/Leafs/Sens/Habs game? ▼
    • Regional Winnipeg Jets games are available on TSN3. Fans must live in the Jets’ designated broadcast region as defined by the NHL, which includes Manitoba, Saskatchewan, Nunavut, the Northwest Territories, and parts of Northwestern Ontario, including Kenora, Dryden, and Thunder Bay.
    • Regional Toronto Maple Leafs games are available on TSN4. Fans must live in the Leafs’ designated broadcast region as defined by the NHL, which includes Ontario (excluding the Ottawa Valley region).
    • Regional Ottawa Senators games are available on TSN5. Fans must live in the Sens’ designated broadcast region as defined by the NHL, which includes Eastern Ontario, Québec, and Atlantic Canada.
    • Montreal Canadiens games are available on TSN2. Fans must live in the Habs’ designated broadcast region as defined by the NHL, which includes Québec and Atlantic Canada.
    How do I obtain a copy of a program or event that I saw on TSN? ▼
      Due to broadcast rights restrictions, TSN and its networks and affiliates cannot make or sell DVD or digital copies of programs which air on the network. The same broadcast rights restrictions prevent TSN and its networks and affiliates from emailing or distributing video clips to individuals.
    Which of TSN’s feeds is the main one? ▼
      All our feeds are equal. If you don't have a digital receiver but use a participating television service provider, you will receive a primary TSN feed based on where you live in Canada:
    • TSN1: Primary feed for British Columbia, Alberta, and Yukon
    • TSN3: Primary feed for Saskatchewan, Manitoba, Nunavut, Northwest Territories, and parts of Northern Ontario
    • TSN4: Primary feed for Ontario, excluding Ottawa
    • TSN5: Primary feed for Ottawa, parts of Southeastern Ontario, Québec, New Brunswick, Prince Edward Island, Nova Scotia, and Newfoundland and Labrador
    Why does each province, territory, and certain regions, have a primary feed? ▼
      All five TSN feeds are available nationwide. However, among the feeds, one will be designated as the primary feed for each region to allow for the distribution of regionally relevant content on the primary TSN channel location.
    Does my television provider offer TSN1, TSN2, TSN3, TSN4, and TSN5? ▼
      TSN works closely with all television service providers to ensure as many subscribers as possible have access to our feeds. Please check with your local TV provider about availability.
    If I access TSN by streaming in the TSN app or on TSN.ca, will it provide the same programming that TSN airs on television? ▼
      Whether you subscribe to TSN through your TV provider or directly through TSN, you can stream the same five TSN feeds you’d watch on television through a TV provider.
    Is all programming available to watch on demand? ▼
      No. A lot of our programming (not all) is available on demand after it airs live.
    Does TSN have RedZone? ▼

    On-Air Talent

    I’d like to have TSN on-air talent appear at an event. Who do I contact? ▼
    • Date, location, and time of the event
    • General details of the event
    • The role TSN Talent would play during the event
    • If any brands or sponsors are involved
    I have a brand or product I’d like to have TSN on-air talent associated with. Who do I contact? ▼
    I have a question or a comment about something I saw on TSN, or on-air talent. Who do I contact? ▼

    Location and Language

    Will NHL regional blackouts apply to TSN if I am streaming through the TSN app or on TSN.ca? ▼
      Yes. TSN’s regional NHL coverage is only available within the team’s designated broadcast region as defined by the NHL. For other TSN programming where regional blackouts do not apply, such programming is available throughout Canada.

      For more information about blackouts during NHL games, please contact the NHL.
    I live in Canada, but I am going out of the country. Can I still watch TSN online? ▼
      No, as TSN is only available in Canada.
    Can I watch programs on TSN in different languages? ▼
      TSN programming is only available in English. For French-language sports programming, consider signing up for RDS. For more information, visit RDS.
    Can I watch programs on TSN with closed-captioning? ▼
      Closed captioning is available on our supported Android, iOS, Apple TV, and Samsung TV platforms, and, if your TSN subscription is through a TV provider, on your set top box. Closed captioning is coming soon for other platforms.

    Ads

    Is there a way to opt-out of viewing commercials and advertisements? ▼
      No. You may see commercials in TSN and TSN+ programming in the same way viewers with a TV provider subscription do. You may also see a short pre-roll advertisement before your stream starts. If you are watching programming on demand, commercial content can vary depending on the sport, and may also include short pre-roll advertisements.

    TSN+


    Connexion et activation

    What is TSN+? ▼
      TSN+ is an all-new direct-to-consumer streaming product available on TSN.ca and the TSN app. More information on TSN+ can be found at TSN.ca/TSN+.
    What does TSN+ include? ▼
      TSN+ offers exclusive live sports coverage, enhanced feeds, and Canada’s largest collection of award-winning sports documentaries. Learn more about TSN+ here.
    How can I get access to TSN+? ▼
      A TSN+ streaming subscription is available for all Canadians to purchase directly at tsn.ca/subscribe or through in-app purchases in the TSN app on select platforms. Signing up is easy, click here to review pricing options. Once you have signed up, TSN+ can be watched on your computer, mobile device and on your connected TV via Android TV, Apple TV, Samsung SmartTV, LG Smart TV, Roku, Hisense VIDAA, and Amazon Fire TV Stick. A full list of platforms to watch TSN is available in Devices and Platforms. If you decide to cancel, please note that there are no refunds. However, you will continue to enjoy TSN+ until the end of the billing period in which you cancel. Access to TSN+ is included for those who subscribe directly to TSN through TSN.ca or the TSN app.
    I currently have access to TSN though my TV provider, how do I access TSN+? ▼
      A TSN+ streaming subscription is available for all Canadians to purchase directly by at tsn.ca/subscribe or through in-app purchases in the TSN app on select platforms. Direct-to-consumer pricing and subscription options can be found here. Access to TSN+ is included for those who subscribe directly to TSN through TSN.ca or the TSN app.
    What are the devices and platforms where I can stream TSN+? ▼
      TSN+ content is available on the TSN app or on TSN.ca (as applicable) on the following devices and platforms:
    • iPad, iPod and iPhone running iOS 16+ with AirPlay
    • Android tablets and smartphones running version 8.0+
    • IE 11+ (Must be on a Windows 10+ computer)
    • Chrome 58+
    • Firefox 52+
    • Edge 14+
    • Safari Mac 10.6+
    • Samsung Smart TV 2019 and above
    • Apple TV, tvOS 16+
    • LG Smart TV, 2020 and later
    • Roku TV and streaming players
    • Amazon Fire TV Stick
    • Android TV
    • XBox
    • Hisense & Toshiba Smart TVs using VIDAA U6+ OS

      TSN does not support video playback of live content via web browsers on your mobile device. To access TSN on your mobile device, please download the TSN app.
    How can I watch TSN+ on my computer? ▼
    How can I watch TSN+ on my mobile device or tablet? ▼
      To watch TSN+ from your mobile device or tablet, simply download the TSN app from either the Canadian Apple App StoreTM, or the Canadian Google PlayTM Store.
    How can I watch TSN+ on my connected TV? ▼
      The TSN app is available through participating connected TVs, internet-connected set-top boxes, and streaming sticks. This includes eligible Android TV, Apple TV, LG Smart TV, Roku TV, Samsung SmartTVs, Hisense VIDAA, and Amazon Fire TV Stick. A full list can be found in Devices and Platforms. TSN can also be cast from your device to a television or set top box which supports Airplay and Chromecast
    Where can I find a schedule for what’s on TSN+? ▼
      A schedule is available here.

    Troubleshooting


    Account Issues

    I am having problems signing in. Who can help me? ▼
      Who can help depends on how you subscribe to TSN or TSN+.If you subscribe to TSN+ or if you subscribe to TSN directly through TSN, you can contact us at 1-833-TSN-HELP (876-4357), tweet @TSNHelp, or chat with us.

      If you subscribe to TSN through a TV provider, please contact them directly:

    I forgot my login information. What do I do? ▼
      Don’t worry, it happens to the best of us.If you subscribe directly through TSN, you can reset your password by selecting “Forgot Password” on the sign in screen. If you have forgotten your username (which is the email address you signed up with), you will need to contact TSN at 1-833-TSN-HELP (876-4357), tweet @TSNHelp, or chat with us.

      If you have TSN as part of your TV package, through your TV provider, please use the contact information below:


    TSN Website

    I’m unable to access the website. What should I do? ▼
      Check that your browser has a working Internet connection by browsing a website that you frequently use. If you are able to visit other websites but not TSN, check that you have the correct address (TSN.ca). If the site is temporarily unavailable, please check back later.
    How do I disable private browser viewing? ▼
      The following steps indicate how to disable the private browser setting on your device:
    • Tap the “tabs” button in the bottom right corner (handset) or upper right corner (tablet) of your Mobile browser.
    • You will now see a “private” button that is white, tap it.
    • Restart your activation/sign in process.
      You will be able to switch back to private browsing after the activation is complete.
    What are the system requirements to stream content on TSN.ca from my computer? ▼
      For the best video viewing experience you should have a high-speed Internet connection. The speed of your connection will determine the quality of the video, and how quickly the programming will begin playing on your computer. If you are a Mac user, you must have Mac OS 10.6 or better.
    Do I need to adjust any web browser security settings on my computer to stream video on TSN.ca? ▼
      When you log in, your browser must enable \"Third Party Cookies,\" and must have the ability to use secure connections. Other than that, standard browser settings will work fine. The following links will provide additional details:
    Do I need a specific web browser to access TSN.ca? ▼
      Streaming content on the TSN website will work on the most up-to-date versions of Internet Explorer, FireFox, Chrome, Safari, and Edge.

      Visit the browser’s home page that you want to update. Steps to download:
    Do I need to enable cookies in order to stream on TSN.ca? ▼
      Yes
    The video player functions aren’t working. What should I do? ▼
      You can try refreshing your browser, or if in the TSN app, hard-close the TSN app and try again. If it still doesn’t work, you can contact us at 1-833-TSN-HELP (876-4357), tweet @TSNHelp, or chat with us.
    I do not see a video when loading a TSN.ca article. How can I fix this? ▼
      Depending on your web browser, you may need to clear your cache and cookies. Click on your browser below for detailed instructions:

      TSN App

      How much bandwidth will I use while streaming video on the TSN app? ▼
        This will depend on the device you are accessing TSN with. On a mobile device, it can range from 0.3GB to 0.9 GB per hour.
      I’m unable to download or install the TSN app. What should I do? ▼
        The TSN app is available through the Canadian Google PlayTM store, the Canadian App StoreTM on iOS, and the Samsung Smart Hub store on Samsung Smart TVs manufactured in 2019 or later. Make sure you are in the Canadian version of the store. If you are still having difficulty with downloading the TSN app, please contact Google, Apple Help, Windows Help or Samsung Info for further assistance.
      I’ve downloaded the TSN app but it won’t open or it keeps crashing. What should I do? ▼
        There can be multiple reasons why the app won’t open or keeps crashing. Try the following steps:
      • 1. Check your internet connection
      • 2. Make sure your TSN app is up to date
      • 3. Force close and re-open the TSN app

      For iOS:
      iPhone X and later
      • From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen
      • Swipe right or left to find the TSN app
      • Swipe up on the app's preview to close the app
      iPhone SE, iPhone 8 and earlier, and iPod touch
      • iPhone SE, iPhone 8 and earlier, and iPod touch
      • Swipe right or left to find the TSN app
      • Swipe up on the app's preview to close the app

      For Android:
      • Open Settings
      • Tap Apps or Apps & Notifications
      • Locate the TSN app and tap it
      • Select Force Stop
      • 4. Restart your device
      • 5. Delete and reinstall the TSN app

        If you continue to experience difficulty, please contact us at 1-833-TSN-HELP (876-4357), tweet @TSNHelp, or chat with us.
      The player functions aren’t working. What should I do? ▼
        You can try refreshing your browser, or if in the TSN app, hard-close the TSN app and try again. If it still doesn’t work, you can contact us at 1-833-TSN-HELP (876-4357), tweet @TSNHelp, or chat with us.
      I do not see a device activation code, what should I do? ▼
        If you do not see a device activation code, please select the 'Cancel' button and try again.

      Other

      I’m unable to access the sign in page. What should I do? ▼
        On the web, the sign in page is available by clicking the “Sign In” button on the live page (TSN.ca/live). In the TSN app, it is accessed through the menu at the top left of the screen, then scroll until you reach settings. If you continue to experience difficulty, most errors can be cleared by both closing all browser windows or hard-closing the TSN app and then re-starting it.

        To hard-close the TSN app on an iOS device, press the Home button twice, then swipe upwards on the TSN App to close it.

        On Android, use the Android menu button on the bottom of the screen and swipe the TSN app away to close it.

        On Windows 10+, press the device back arrow button on the bottom of the screen and swipe the TSN App down to close it.
      When I try to watch a program, the video keeps skipping, stopping, or giving me an error message. Why is this happening? ▼
        The most common cause of skipping in video is the condition of your Internet connection. However, if you have watched multiple videos and only experienced problems with one, please contact us at 1-833-TSN-HELP (876-4357), tweet @TSNHelp, or chat with us. If you get an error message, please report it to us, providing as much information as possible so that we can resolve the problem.
      There is an issue with my television broadcast. Who do I contact? ▼
        If you are experiencing technical issues with your broadcast, please contact your television provider.

      Blackouts


      Understanding Blackouts

      What are Blackouts? ▼
        TSN holds regional broadcast rights for select Winnipeg Jets, Toronto Maple Leafs, Ottawa Senators, and Montreal Canadiens regualr season games. These games are aired within each team’s designated broadcast region, as defined by the NHL. Regional blackouts are enforced to comply with these NHL broadcasting agreements.
      Why is the Jets/Leafs/Sens/Habs game blacked out on TSN in my area? ▼
        If you are receiving a blackout message during a Jets/Leafs/Sens/Habs game on TSN, then you live outside the teams’ respective territory, as defined by the NHL.

        If you're located within a team's designated broadcast territory and have a direct TSN subscription, but believe a blackout shouldn't apply, please follow the troubleshooting steps below to help resolve the issue.
      Types of Blackouts and Scenarios

      Regional Blackouts ▼
        These blackouts occur when a game is broadcast in one region but is restricted in another due to NHL regional broadcast rights. You will typically see a "Global blackout" image on the app.

        For example: A Toronto resident is eligible to watch Toronto Maple Leafs games when they are in the Toronto broadcast region. However, if that same individual travels to Vancouver, they will be subject to a regional blackout for a Maple Leaf’s game because Vancouver falls outside the designated broadcast region for that specific game.
      Global Blackouts ▼
        These blackouts apply to all users and occur when TSN does not possess the rights to broadcast a particular program or event, regardless of location. This will appear on all platforms.

        For example: A special event or a game not covered by TSN's broadcast rights will be blacked out for everyone.
      Geo-Restrictions (Outside Canada) ▼
        This category primarily addresses situations where a user is attempting to access content from outside of Canada, as TSN's broadcast rights are generally limited to Canada. You may see the message: "Sorry, the video you have selected is not available for viewing this region." This message can sometimes be similar to regional blackout messages, so it's important to consider your physical location.

        For example: If you are physically located outside of Canada, you will encounter geo-restrictions.
      Troubleshooting Blackout Issues

      I am experiencing a blackout incorrectly ▼
        If you believe you are experiencing a blackout incorrectly visit the Blackout Checker Tool. You will need to provide your Postal Code to check eligibility.

        If the Blackout Checker indicates you should be able to watch the content, click here to determine your current public IP address. Ensure that your IP address's reported location ("My IP Location") accurately reflects your current physical location and the corresponding postal code.

        If not, please follow these troubleshooting steps:
      • If you are using a Virtual Private Network (VPN), disable it and try again. VPNs can mask your true location, leading to incorrect blackout enforcement.
      • If your "My IP Location" does not match your actual physical location, please contact us here with the following information: your public IP address, your current postal code, the team you're trying to watch and your internet service provider.
      • Customers using Satellite Internet providers (e.g., Xplore, Starlink) may experience more frequent blackouts. This is because the IP addresses can change more often, making it difficult to maintain accurate geolocation. We strongly recommend that customers contact their Internet Service Provider directly to explain that you are experiencing issues with geo-restricted content and request that your geolocation records be updated.

        As a workaround, you can often watch games on a mobile devices. Ensure that Location Services on the mobile device are enabled and set to "While Using the App" or "Always" to assist with accurate location detection. Depending on your devices, you may be able to cast the content from your mobile device to a larger screen. Refer to the TSN Supported Devices List for compatibility.
      I am in Canada but TSN says that I am outside Canada. What can I do? ▼
        If you believe you are experiencing a blackout incorrectly visit the Blackout Checker Tool. You will need to provide your Postal Code to check eligibility.

        If the Blackout Checker indicates you should be able to watch the content, click here to determine your current public IP address. Ensure that your IP address's reported location ("My IP Location") accurately reflects your current physical location and the corresponding postal code.

        If not, please follow these troubleshooting steps:
      • If you are using a Virtual Private Network (VPN), disable it and try again. VPNs can mask your true location, leading to incorrect blackout enforcement.
      • If your "My IP Location" does not match your actual physical location, please contact us here with the following information: your public IP address, your current postal code, the team you're trying to watch and your internet service provider.
      • Customers using Satellite Internet providers (e.g., Xplore, Starlink) may experience more frequent blackouts. This is because the IP addresses can change more often, making it difficult to maintain accurate geolocation. We strongly recommend that customers contact their Internet Service Provider directly to explain that you are experiencing issues with geo-restricted content and request that your geolocation records be updated.

        As a workaround, you can often watch games on a mobile devices. Ensure that Location Services on the mobile device are enabled and set to "While Using the App" or "Always" to assist with accurate location detection. Depending on your devices, you may be able to cast the content from your mobile device to a larger screen. Refer to the TSN Supported Devices List for compatibility.

      Other


      Newsletter

      How can I subscribe to the TSN Newsletter? ▼
      How can I unsubscribe to the TSN Newsletter? ▼
        To unsubscribe from newsletters, go to this link: https://www.tsn.ca/newsletter/unsubscribe, enter your email address in the correct field and press Unsubscribe. You should now be unsubscribed. If you are still receiving newsletters from TSN.ca, we invite you to try the following instructions again, making sure you have entered your email address correctly. If the problem persists, contact us.

      Legal

      What are your Privacy Policy and Terms and Conditions? ▼
        TSN.ca's privacy policy guidelines are outlined in this document. As well, the terms and conditions for the use of TSN.ca are outlined in this document.
      Will TSN use my personal information/data? ▼
        Any and all use of customer information will comply with our Privacy Policy, which can be accessed here.

      Other

      I’d like to advertise on TSN.ca. Who should I contact? ▼
        For advertising opportunities on TSN.ca, please click here.
      I found a mistake, broken link, or error page on your website. Who should I contact? ▼
        From time to time you might find a mistake on our website. Some errors result in a page being broken, or a link not behaving properly. If you see a broken link or error on the site, you can contact us at audience.relations@bellmedia.ca. Please be sure to include the URL of the broken page or error page in your note.