Learn about TSN 

Which devices does TSN support?

TSN supports the following:

  • iPad, iPod and iPhone running iOS 8.0+ with AirPlay
  • Android tablets and smartphones running version 4.0+
  • Windows desktop, tablets and smartphones running version 8.1
  • Chrome 58+
  • Firefox 52+
  • IE 11+
  • Edge 14+
  • Safari Mac 10+
  • Samsung SmartTV and blu-ray players with Samsung Smart Hub:  2013 – 2017
  • Xbox One

More to come soon!

TSN does not support video playback of live content via web browsers on your mobile device.

How can I watch TSN on my computer?

You can watch TSN from your computer at www.tsn.ca.

How can I watch TSN on my mobile device or tablet?

To watch TSN from your mobile device or tablet, simply download the TSN app from either the Canadian Apple App StoreTM, or the Canadian Google PlayTM Store

Does TSN support AirPlay?

Yes! The TSN app allows you to AirPlay live streams.

Can I play video on TSN from more than one device at a time?

Yes, members of a household can stream TSN concurrently on up to two devices, and also watch content via the set-top box at the same time.

I don’t live in Canada, Can I subscribe to TSN?

TSN is not available for use outside Canada.

Can I watch programs on TSN with closed-captioning?

Closed captioning is available on your set-top box, iOS and Android. This feature is coming soon for all other platforms.

Can I watch programs on TSN in different languages?

TSN programming is available in English only.

XBOX ONE

How do I activate TSN on my Xbox One?

  • Download TSN from the Xbox marketplace. Make sure it is set to the Canadian store.
  • Launch TSN on your device.
  • Select any video to play or select the Sign In button.
  • Go to www.tsn.ca/xboxone from a web or mobile browser
  • On your web or mobile browser enter the activation code that has been displayed on your television
  • Choose the New subscriber or the “Already a subscriber, sign in” option.(as applicable)
  • Please follow the on-screen instructions to complete subscription or sign-in process.
  • Once complete, you should see a 'Success!' message on your browser.
  • Return to your television and begin enjoying TSN on your Xbox One!

How do I get TSN on my Xbox One?

On the Xbox One, go to the “Store” page and select “Apps” from the categories on the right. If you don’t see the app in the list of suggested apps, search for TSN. Select the icon, click on “Get it FREE” and confirm to download the app.

I have questions about my Xbox One. Where can I get help?

For general questions on Xbox One, including LIVE account help and setting up your kinect, please visit www.xbox.com/support

SAMSUNG SMART TVS

How do I get TSN on my Samsung Smart TV or blu-ray player?

On the Samsung SmartTV, look for the TSN icon in the ‘Recommended’ section or through Video apps in the SmartHub store. Select the icon to install the app.

What Samsung devices is TSN supported on?

TSN is supported on all Samsung 2013 and 2017 Smart TVs and blu-ray players with Samsung Smart Hub. If the TSN app isn’t already available in your app list, you can find it in the Canadian Samsung Smart Hub.

If you cannot find TSN or are experiencing issues with the Samsung Smart Hub store call Samsung support at 1-888-899-7609 or go to http://www.samsung.com/us/appstore/support.

How do I activate TSN on a Samsung Smart TV or blu-ray player?

  • Download TSN from the app store or marketplace of your device. Make sure it is set to the Canadian store.
  • Launch TSN on your device.
  • Select any video to play or select the Sign In button
  • Go to www.tsn.ca/samsung from a web browser
  • On your web or mobile browser enter the activation code that has been displayed on your television
  • Choose the New subscriber or “Already a subscriber, sign in option (as applicable)
  • Please follow the on-screen instructions to complete subscription or sign-in process.
  • Once complete, you should see a 'Success!' message on your browser.

Return to your television and begin enjoying TSN on your Samsung Smart TV!

SIGNING IN / ACTIVATION

I am having problems signing in. Who can help me?

For problems signing in, you will need to contact your TV service provider, depending on how you subscribed to TSN.

I forgot my login information. What can I do?

Don’t worry, it happens to the best of us.

Please contact your TV Service provider using the contact information below:

TECHNICAL / TROUBLESHOOTING

How do I disable private browser viewing?
The following steps indicate how to disable the private browser setting on your device:

  • Tap the “tabs” button in the bottom right corner (handset) or upper right corner (tablet) of your Mobile browser.
  • You will now see a “private” button that is white, tap it.
  • Restart your activation/ sign in process.

You will be able to switch back to private browsing after the activation is complete.

Does TSN require subscribers to purchase any additional equipment?

TSN will be available as a free app on all iOS, Android devices, computers, Apple TV Gen 4+, Xbox One and Samsung SmartTVs and Blu-ray players (2013-2017)

Will streaming content on TSN use my cellular data plan?

Use of the TSN app on your mobile device via Wi-Fi will count against your Internet data plan when used at home, but not your cellular data plan. If you are using a free Wi-Fi network outside the home, the service will not count to your home Internet data plan or cellular data plan. If you stream content using cellular data, it will count towards your mobile data plan.

Will streaming content on TSN consume my monthly Internet bandwidth allocation?

Watching TSN on any device connected to your home network or Wi-Fi will consume bandwidth, similar to other streaming services.

How much bandwidth will I use while streaming video on TSN?

This will depend on the device you are accessing TSN with.  If on a mobile device, then it can range from 0.2GB to 0.9 GB per hour.  

Will TSN use my personal information/data?

TSN will never compromise or share personal information received from our customers. Any tracking for measurement purposes is done at an aggregate level and not at an individual one.

 Any and all use of customer information will comply with our Privacy Policy, which can be accessed at http://support.bell.ca/Billing-and-Accounts/Security_and_privacy/How_does_Bell_respect_my_privacy.

What are the system requirements to access TSN from my computer?

For the best video viewing experience you should have a high speed Internet connection. The speed of your connection will determine the quality of the video, and how quickly your episode will begins playing on your computer.

 If you are a Windows user, TSN requires you to have a least Windows XP with Service Pack 2. If you are a Mac user, you must have Mac OS 10.6 or better.

Do I need to disable my anti-virus software or any firewalls in order to access TSN on my computer?

TSN operates using commonly accessible web protocols (HTTP, HTTPS) on standard ports for which most firewalls will allow access. If you have custom security in place, it may affect the ability of TSN to properly function. If you have installed a firewall at home, simply accept the request from your firewall asking if it’s okay to access TSN. To make TSN an exception to your computer’s firewall, go to your Internet service provider’s online Help section and follow the instructions. For firewalls at work, you will need to contact your company’s Information Technology department.

Do I need to adjust any web browser security settings on my computer to watch TSN?

When you log in, you are logging in with your TV Service Provider username and password, and because we don't ever see your username or password, to watch TSN, your browser must enable "Third Party Cookies," and must have the ability to use secure connections. Other than that, standard browser settings will work fine. The following links will provide more details:
• Remove third party cookies on Firefox 
• Remove third party cookies on Chrome 
• Remove third party cookies on Internet Explorer 
• Remove third party cookies on Safari

 Do I need a specific web browser to access TSN?

TSN will work on the most up-to-date versions of Internet Explorer, FireFox, Chrome, Safari and Edge.

 Steps to download:

Visit the browser’s home page that you want to update.

 Do I need to enable cookies in order to watch TSN?

Yes you do. TSN requires third-party cookies in order to confirm your subscription through a third-party service that validates this with your TV service provider. TSN does not have access to your username and password that is shared with the TV service provider. The information stored in this third-party cookie is a unique identifier that is used by TSN to communicate with this third-party authentication system.

I’m unable to access the sign in page. What should I do?

On the web, the sign in page is available by clicking the “Sign In” button on the live page (https://www.tsn.ca/live). In apps, it is accessed through the menu at the top left of the screen, then scroll until you reach settings. If you continue to experience difficulty, most errors can be cleared by both closing all browser windows or hard-closing the app and then re-starting it.

To hard-close the app on an iOS device, press the Home button twice, then swipe upwards on the app to close it.

On Android, use the Android menu button on the bottom of the screen and swipe the app away to close it. 

On Windows 8.1, press the device back arrow button on the bottom of the screen and swipe the app down to close it.

I’m unable to download or install the application. What should I do?

The app is available through the Canadian Google PlayTM store,  the Canadian App StoreSM on iOS, Xbox One marketplace, Windows Store and the Samsung Smart Hub on TVs and Blu Ray players from 2013-2017.  Make sure you are in the Canadian version of the If you are still having difficulty with downloading the app, please contact Google, Apple Help, Windows Help or Samsung Info for further assistance.

I’m unable to access the website. What should I do?

Check that your browser has a working Internet connection by browsing a website that you frequently use. If you are able to visit other websites but not TSN, check that you have the correct address (www.tsn.ca). If the site is temporarily unavailable, please check back later.

I do not see a device activation code, what should I do?

If you do not see a device activation code, please select the 'Cancel' button and try again.

I have questions about my Samsung TV. Where can I get help?

If you cannot find TSN or are experiencing issues with the Samsung Smart Hub store call Samsung support at 1-888-899-7609 or go to http://www.samsung.com/us/appstore/support.

I have questions about my Xbox One. Where can I get help?

For general questions on Xbox One, including LIVE account help and setting up your kinect, please visit www.xbox.com/support.

The player functions aren’t working. What should I do?

You can try refreshing your browser, or if in an app, hard-close the app and try again.

I’ve downloaded the app but it won’t open or it keeps crashing. What should I do?

There may be something wrong with the installation on your device. Please uninstall the app completely, then install it again.